🔍 Lost & Found

Lost something in Korea? Choose where you lost it and see who to contact and what to do next.

Search Found Items Report a Lost Item 1330 112

🔍 Lost something in Korea? Start here.

Do not panic. Lost items in Korea are often handed to the place where they were found, to a transport operator, or to the police.

WHERE you lost it

WHEN you last had it

WHAT it looks like

Lost Item Helper

Where did you lose it?

When?

What did you lose?

Choose where you lost it, or what you lost, to see what to do next.

First: What should I do?

1. Contact the place or operator right away

Items are often kept by the place where they were found before they move to the police. Give them as much detail as you can:

• Item type
• Color and brand
• Distinguishing features
• Date and approximate time
• Where you think you lost it
• Your name
• A phone number or email where you can be reached

Tip

A photo of the item makes identification much easier.

2. 🔎 Search Korea’s official lost-property system

Found items reported to the police and many organizations can be searched on Police Civil Service 24. Since 26 January 2026 the former Lost112 search is part of this service. Use Found Item Search to see whether your item has been turned in, and Lost Item Report if it has not.

Search Found Items Report a Lost Item

Cannot use the Korean website? Visit a police station, police substation or police box, or ask the Korea Travel Helpline for language help.

Where did you lose it?

🚇 I lost something on the subway

If you notice right away, tell station staff before you leave the station. Try to remember:

Line

Example: Line 2

Direction

Example: toward Hongik University

Station

Where you got on and off

Time

Roughly when you boarded and left

Train car

Example: car 3, near the second door

• Just noticed → go to the nearest station information office
• Already left the station → contact the operator or the station where you got off
• Hours or days later → search Police Civil Service 24 too

Important

Seoul, Busan, Daegu, Daejeon, Gwangju and other cities have different subway operators. Lost-property procedures and storage places can differ. Busan Transportation Corporation joined the Police Civil Service 24 lost-property system on 26 January 2026.

Subway guide →Search Police Lost Property

🚆 I lost something on a KTX or other train

Still on the train: tell the conductor or train crew immediately.

Already left the train: have these ready, then contact the railway operator or the station lost-property office.

• Train number
• Departure station
• Destination
• Seat number
• Date and time
• Description of the item

KORAIL:1544-7788 1588-7788 KORAIL lost-item page

🚕 I left something in a taxi

Try to identify the taxi first.

Used a taxi app?

Open your ride history, check the driver, vehicle and times, then contact the taxi through the app if that option exists.

Paid by card?

Your card payment history or receipt shows the ride time and fare, which can help identify the taxi.

Remember the license plate?

Keep the full plate number. It helps a lot when you contact the taxi company.

In Seoul, the Dasan Call Center can help you find the right office. Follow the language menu for foreign-language help. Dasan: 120 From outside Seoul or on some phones: 02-120

Cannot identify the taxi? Search Police Civil Service 24, because items handed in by drivers can appear there later.

Search Found Items

🚌 I lost something on a bus

• Bus number
• Where you got on
• Where you got off
• Direction
• Boarding time
• Exit time
• Where you were sitting

Right after it happens, contact the bus operator or ask at a nearby transport information center. Not sure which company? Check the bus number and route in your map app first. Unclaimed items may later move to the police.

Bus guide →Search Police Lost Property

✈️ I lost something at an airport

Work out where you lost it first, because different organizations handle different places.

Contact: The airport Lost & Found office

Incheon · Terminal 1

Daily 07:00–21:30

+82-32-741-3110 +82-32-741-3114

Incheon · Terminal 2

Daily 07:00–21:30

+82-32-741-8988 +82-32-741-8989

Incheon Airport Lost & Found

Other airports

For Gimpo, Gimhae, Jeju, Daegu, Cheongju and others, contact the airport Lost & Found office or Korea Airports Corporation.

KAC: 1661-2626 Gimpo: +82-2-2660-4097 Gimhae: +82-51-974-3776

Gimpo Airport contacts Gimhae Airport contacts

Aircraft and checked bags

Items lost inside an aircraft are normally handled by the airline, not the airport Lost & Found office. Missing checked baggage goes to the airline baggage service counter, ideally before you leave the arrivals area. Keep your baggage tag and boarding pass.

Airport baggage guide →

🏨 I lost something at a hotel, restaurant or store

Contact the business first. Larger businesses often keep found items for a while before passing them on.

• Date and time of your visit
• Reservation name, if any
• Table, room or order details
• Description of the item
• A photo of the item, if you have one

분실물을 찾고 있어요.

Bunsilmureul chatgo isseoyo.

“I’m looking for my lost item.”

여기에서 이것을 잃어버린 것 같습니다.

Yeogieseo igeoseul ireobeorin geot gatseumnida.

“I think I lost this here.”

📍 I lost something on the street

1Retrace your route if it is safe to do so.
2Search the police found-item database.
3If it does not appear, file a lost-item report.
4Check again later. A found item can take time to be passed on and registered.

Search Found Items Report a Lost Item

What did you lose?

🛂 I lost my passport

1Contact the place where you may have lost it: airport, hotel, station, taxi company or restaurant.
2Check the police lost-property search. It may already have been handed in.
3Contact your embassy or consulate about a replacement passport, an emergency travel document, the documents you need and whether a police loss report is required.

Important

Do not assume a photo or photocopy of your passport can be used to travel abroad. Requirements differ by country.

Lost it at Incheon Airport? Foreign passports found there may be kept for a limited time before being sent to the relevant embassy, so contact the airport Lost & Found office as soon as you can.

📱 I lost my phone

1Try calling it.
2Use your phone’s location service: Find My on Apple, or the device-finding service on Android.
3Contact the place where you lost it.
4Search the police lost-property system.
5Contact your mobile carrier if needed.

If it holds banking or payment apps, consider securing those accounts too.

💳 I lost my wallet or cards

1Freeze or block your cards through your bank or card issuer first.
2Contact the place where you lost the wallet.
3Search the police lost-property system.
4File a lost-item report if needed.

If your passport or ID was inside, follow the passport steps as well.

🧳 My checked luggage is missing

Missing checked baggage is usually handled by the airline, not the airport’s ordinary Lost & Found office. Go to the airline baggage service counter before you leave the arrivals area if you can.

• Baggage claim tag
• Boarding pass
• Flight number
• Description of the bag
• Your contact details

Already left the airport? Contact the airline directly.

🚨 Lost or stolen?

I simply lost something

• The place or transport operator
• Police lost-property search
• Lost-item report

I believe someone stole it

Call the police. Use 112 when a crime has happened, you are in danger or you need police help right away. Do not use the ordinary lost-property process instead of reporting a theft.

Police: 112

☎️ Need help in another language?

1330 Korea Travel Helpline

The helpline is not a lost-property office and does not keep items. It can help you communicate and find the right organization to contact.

In Korea: 1330 From overseas: +82-2-1330

Korea Travel Helpline

Information to Prepare

Before you call a Lost & Found office, write these down. The more specific you are, the easier it is to identify your item.

Information	Example
Item	Black backpack
Brand	Samsonite
Date	October 7
Time	Around 3:30 PM
Location	Seoul Station
Transport	KTX 123
Seat	Car 8, Seat 4A
Distinguishing feature	Red luggage tag
Contact	Email or a phone number that works in Korea

Useful Korean Phrases

I lost something.

물건을 잃어버렸어요.

Mulgeoneul ireobeoryeosseoyo.

I’m looking for my lost item.

분실물을 찾고 있어요.

Bunsilmureul chatgo isseoyo.

Did anyone turn this in?

이 물건이 들어왔나요?

I mulgeoni deureowannayo?

I lost it on the subway.

지하철에서 잃어버렸어요.

Jihacheoreseo ireobeoryeosseoyo.

I lost it in a taxi.

택시에서 잃어버렸어요.

Taeksieseo ireobeoryeosseoyo.

I lost my passport.

여권을 잃어버렸어요.

Yeogwoneul ireobeoryeosseoyo.

Can you help me?

도와주실 수 있나요?

Dowajusil su innayo?

Korean Language →

Quick Decision Guide

Where did you lose it?	Contact first	Then
Subway	Station or subway operator	Police lost-property search
KTX or other train	Train crew or KORAIL	Police lost-property search
Taxi	Taxi app or taxi company	Police lost-property search
Bus	Bus operator	Police lost-property search
Airport terminal	Airport Lost & Found	Police lost-property search
Aircraft	Airline	Airline lost property
Hotel, restaurant or store	The business	Police lost-property search
Street	Police lost-property search	File a lost-item report
Passport	The place, then the police search	Embassy or consulate
Stolen item	Police: 112	Report the theft

Before You Leave Korea

Departure is close and your item has not turned up?

1Keep your lost-item report or reference number.
2Leave an email address that works abroad.
3Ask whether someone else may collect the item for you.
4Ask whether delivery within Korea or abroad is possible.
5Do not assume every kind of item can be shipped abroad.

Some airports and organizations offer delivery or authorized pickup, but the rules depend on the item and the organization. Gimpo and Gimhae airports have offered courier delivery of found items, so ask.

Remember

1Contact the place where you lost it.
2Search Korea’s official police found-item system.
3Report the loss if needed.
4For theft or immediate danger, call 112.
5If language is a problem, call 1330.

🔎 Search Found Items 📝 Report Lost Item ☎️ Call 1330 👮 Police 112

Lost-property procedures, office hours and contact details can change. Check the official organization before you visit a Lost & Found office.

Official Sources

Information last verified: 2026-10-07 · Updated: 2026-10-07

🔍 Lost & Found

🔍 Lost something in Korea? Start here.

Lost Item Helper

First: What should I do?

Where did you lose it?

🚇 I lost something on the subway

🚆 I lost something on a KTX or other train

🚕 I left something in a taxi

🚌 I lost something on a bus

✈️ I lost something at an airport

🏨 I lost something at a hotel, restaurant or store

📍 I lost something on the street

What did you lose?

🛂 I lost my passport

📱 I lost my phone

💳 I lost my wallet or cards

🧳 My checked luggage is missing

🚨 Lost or stolen?

☎️ Need help in another language?

Information to Prepare

Useful Korean Phrases

Quick Decision Guide

Before You Leave Korea

Remember

Official Sources

More in Help