โ ๏ธ Common Problems
Something not going as planned? Choose what went wrong and see what to do now.
๐จ Is This an Emergency?
If you are in immediate danger or need urgent medical help, use the emergency numbers first.
Use 112 if you are in immediate danger, have been threatened or assaulted, or need urgent police assistance.
Use 119 for a fire, serious injury, medical emergency, rescue situation, or when someone needs an ambulance.
For travel information, interpretation assistance, tourism-related problems or complaints.
Not sure who to call? For a non-life-threatening travel problem, 1330 is often a useful first point of contact.
What happened?
Choose the problem closest to your situation.
Choose what happened, or type it above, to see what to do now.
๐ธ Before You Leave the Scene
If you have a dispute, loss or accident and it is safe to do so, save these details. Your ticks stay on this device.
๐งพ I Need Help Explaining a Problem
Save these four pieces of information. They make it much easier for staff, police, travel support or your embassy to help you.
Hotel, station, shop, restaurant or street address.
A short description is enough.
Approximate date and time.
Receipt, photo, screenshot, reservation or payment record.
โ๏ธ Who Should I Contact?
| Situation | Contact |
|---|---|
| Immediate danger / Police | 112 |
| Fire / Ambulance / Rescue | 119 |
| Travel assistance / tourism complaint | 1330 |
| Immigration & stay questions | 1345 |
| Lost property | LOST112 |
| Your passport is lost | Your embassy or consulate |
Start with 1330. The Korea Travel Helpline provides travel information, interpretation assistance and tourist complaint support, and can help you find the right next service. For an emergency, do not use a general travel-help service first: call 112 or 119.
Related Help
Official Sources
- OFFICIALKorea Tourism Organization: 1330 Travel HelplineTravel information, interpretation and tourist complaints
- OFFICIALLOST112 (Korean National Police Agency)Search and report lost property
- OFFICIALHiKorea / Immigration Contact Center (1345)Immigration and living-information counseling
- OFFICIALKorean National Police Agency112 police and 119 emergency contacts
Service hours, languages and procedures can change, so check the official source before you rely on them.
Information last verified: 2026-10-07 ยท Updated: 2026-10-07