๐ง Transportation Problems
Something went wrong while getting around? Choose what happened and see what to do now.
Something went wrong while getting around? Choose what happened. For how to use each kind of transport, see the Getting Around pages.
If you feel unsafe, go to a busy, well-lit place such as a station or shop, and call 112.
Quick Problem Solver
๐ Missed the Last Train or Bus?
- 1Check NAVER Map or KakaoMap for another route.
- 2Check night buses, where they run.
- 3Use a taxi if no public transport is left.
- 4If you cannot find a route, contact 1330 for travel help.
Last-train times differ by line, day and direction, so check your map app before you go out late.
Ticket, Payment and Transportation Card Problems
๐งณ Lost Something While Traveling?
Find where it might be on our Lost & Found page. It has the steps for each kind of transport.
๐ Find My Lost ItemTransport Disruption and Bad Weather
Look at the operatorโs app, site or the screens at the station.
Ask staff what is happening and what comes next.
Change your ticket with the operator, soon.
Keep tickets and receipts for refunds or insurance.
Refunds and compensation depend on the operator and your ticket. Check KORAIL, the bus company or your airline. KORAIL
Useful Korean Phrases
Who Should I Contact?
| Problem | First contact |
|---|---|
| Subway problem | Station staff or the subway operator |
| Train or KTX | KORAIL or station staff |
| Intercity or express bus | The bus terminal or the bus company |
| Domestic flight | The airline or the airport counter |
| Taxi issue | The taxi company, or 1330 |
| Lost property | The operator, then Lost & Found |
| Tourist complaint | 1330 |
| Language problem | 1330 |
| Immediate danger | 112 |
| Medical or fire emergency | 119 |
Get More Help
The 1330 Korea Travel Helpline offers phone and online chat help in several languages, and takes travelersโ complaints about services such as transport.
Korea Travel HelplineRelated Guides
Official Information
Operating hours, ticket rules and contact details can change. Check the operator before you travel.
Information last verified: 2026-10-07 ยท Updated: 2026-10-07