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🧳 Baggage & Arrival

Pick up your bags, solve baggage problems, store luggage or send it to your hotel. Just arrived in Korea? Start here.

What do you need?

Your airport

Just landed?

  1. Aircraft
  2. Immigration
  3. Check the baggage screen
  4. Collect your luggage
  5. Customs
  6. Arrival hall

⚠️ Do not leave the baggage claim area if your checked bag is missing or damaged. Report it first.

🧳 Find your bag

1

Find your baggage carousel

After immigration, look at the baggage information screens and find your flight number.

2

Wait at the correct carousel

Check the luggage tag before you take a suitcase that looks like yours.

3

Oversized luggage?

Some oversized items arrive at a separate oversized baggage counter instead of the normal carousel.

Example on the screen: flight number → belt number
KE123 → Belt 12 · OZ201 → Belt 7

💡 Your carousel may change. Always check the airport screen instead of relying only on your boarding pass.

🏷️ Keep your baggage claim tag. You may need it if your bag is delayed, missing or damaged.

Oversized items
  • Skis
  • Surfboards
  • Golf bags
  • Bicycles
  • Strollers

Incheon: Terminal 1 has an oversized baggage counter at the E arrival hall on the 1st floor. Terminal 2 has one near each of the A and B arrival halls on the 1st floor.

⚠️ My bag did not arrive

Do not leave the baggage claim area yet.

  1. 1Wait until baggage delivery for your flight has finished. Bags from the same flight sometimes come out in batches.
  2. 2Check the oversized baggage area. Large or unusual items may come out separately.
  3. 3Go to your airline’s baggage service counter. Checked baggage is handled by your airline, not by the airport Lost & Found office.
  4. 4Show your baggage claim tag and boarding pass, and give the airline your hotel address and contact details.
  5. 5Ask how you can track the bag and whether it can be delivered to your hotel when it is found.
  6. 6Keep the baggage report and tracking information.
Have these ready
  • Boarding pass
  • Baggage claim tag
  • Passport
  • Contact details
  • Hotel address

Find my airline’s baggage desk: Look for the Lost Baggage / Baggage Service counter behind the carousels, or ask airport staff for your airline’s desk.

💥 My bag is damaged

Report the damage before you leave the baggage claim area whenever possible.

  1. 1Take clear photos of the damage.
  2. 2Keep your baggage claim tag.
  3. 3Go to your airline’s baggage service counter.
  4. 4Keep any report or receipt you receive.

You need: boarding pass, baggage tag, passport, the damaged suitcase and photos of the damage.

At Incheon, report damage right away at the Lost Baggage Information Counter behind the baggage claim carousel. An airline representative checks the damage and handles the report. Compensation follows the airline’s policy and may not be available in every case.

Already left the airport? Contact your airline directly as soon as possible.

Lost bag or lost item?

Checked suitcase missing

My checked suitcase did not arrive

→ Contact your airline

Airline baggage service desk

Personal item lost

I lost my phone, wallet or passport

→ Contact the airport Lost & Found

Airport Lost & Found office

Knowing the difference can save you a lot of time.

Incheon Lost & Found: Terminal 1 on B1 (+82-32-741-3110), Terminal 2 on the 2nd floor public area (+82-32-741-8988). Open daily 07:00–21:30. Airport customer service: 1577-2600 (07:00–22:00).

🔒 Store your luggage

You may be able to store a suitcase at an airport luggage counter or a nearby transport hub. Services, hours and prices change, so check the current information before you use one.

How long?

Prices vary by provider, bag size, route and booking method. Check the current price before booking.

Luggage storage and delivery options at Incheon

These are not ranked. Compare where each one works, what it offers and whether you need to reserve.

ZIMCARRY

Where
Incheon Terminal 1 (including the airport railroad area). Check the official store list.
Services
Luggage storage and delivery
Reservation
Check the provider’s current rules
Check current service ↗

TRIPEASY

Where
Incheon Terminal 1 and Terminal 2 service points. Check the official site for the current locations.
Services
Airport ↔ accommodation delivery, storage
Reservation
Advance reservation available
Check current service ↗

Hanjin Express / T-Luggage

Where
Storage at Incheon Terminal 2. Some delivery services are not available from Terminal 1.
Services
Storage, selected luggage transport
Reservation
Check the provider’s current rules
Check current service ↗

Hanjin’s Incheon storage is at Terminal 2, and no counter-type service is guaranteed at Terminal 1. Do not assume every provider works in every terminal.

VisitKorea also describes luggage services for hands-free travel.

🚚 Send your luggage to your hotel

Want to explore Korea without your suitcase? Send your luggage from the airport and collect it later at your hotel or another supported place.

From the airport to a hotel, accommodation, station or another airport, where the provider supports it.

✅ Good fit if…
  • You arrive in the morning but hotel check-in is in the afternoon.
  • You want to explore Seoul before checking in.
  • You do not want to carry a suitcase on AREX, the subway or buses.
  • You travel with children or several bags.
🧳 Better to carry it yourself if…
  • Your hotel is outside the delivery area.
  • You arrive after the provider’s cut-off time.
  • Your bag holds valuables or fragile items.
  • You need your luggage right after you arrive.
How it usually works
  1. 1Check availability: confirm your airport, accommodation and travel date are supported.
  2. 2Reserve if required: some services need advance booking, others may accept walk-ins.
  3. 3Drop off your luggage at the designated airport service point.
  4. 4Keep your receipt, reservation number and tracking information.
  5. 5Collect your luggage at the destination, following the provider’s schedule.
Before you send your bag

⚠️ Staying somewhere without a front desk? Do not assume unattended luggage can be delivered. Contact your host or accommodation first and confirm how the luggage will be received.

Keep these with you

Do not put essential or valuable items in luggage that is stored or delivered.

  • Passport
  • Cash
  • Credit and debit cards
  • Jewelry
  • Essential medication
  • Important travel documents
  • Valuable electronics
  • Fragile or irreplaceable items

Restrictions differ by provider. Check the provider’s current rules before you hand over your bag.

Show your hotel address to the delivery staff

Saved only in this browser. It is shared with First 24 Hours in Korea.

Domestic baggage delivery

If you continue by domestic flight, for example to Jeju or Busan, Gimpo and Jeju airports show a separate domestic arrival baggage delivery service on the Korea Airports Corporation site. This is different from international arrival services, so check the airport’s page.

Airport-specific information: ICN · Incheon

  • Baggage claim: after immigration, find your flight on the screens.
  • Check which terminal your flight uses (Terminal 1 or Terminal 2) on your flight information or e-ticket.
  • Customer service: 1577-2600 (07:00–22:00).
Official airport information ↗ Airport overview →Immigration & Customs →

Need help now?

Checked baggage problem

Contact your airline’s baggage service desk.

Lost personal item

Contact the airport Lost & Found office.

Travel assistance

1330 Korea Travel Helpline: 24/7 travel assistance and multilingual support.

Online calls are free when you use Wi-Fi. Data charges may apply when you use mobile data. Ordinary phone calls may also be charged.

📞 1330

Official sources

Service availability, counter locations, operating hours and prices may change. Check the airport or service provider’s current information before travel.

Information last verified: 2026-10-07